**Terms and Conditions**
PLEASE READ*
Shipping Policy:
All live animal shipments are sent via FedEx Priority Overnight to your local FedEx Hub. There are no exceptions to this policy. We ship orders Monday through Wednesday to ensure timely delivery. We do not ship on Thursdays and Fridays due to the increased risk of delays, which could result in the animal being held over the weekend.
Shipping costs vary depending on your location, ranging from $35 to $65.
Please note that we are not responsible for delays caused by circumstances beyond our control, including weather or carrier delays.
Temperature Restrictions: We will not ship if the overnight temperatures at the destination are above 85°F or below 35°F. Temperature restrictions are based on the overnight low temperatures, not the daytime highs. This policy is in place to ensure the safety and well-being of the animals. No exceptions will be made.
Pickup Location: All shipments will be held for pickup at your designated FedEx Hub. The shipping address must be the Hub address, and we will verify this before shipping. If you need assistance identifying your local FedEx Hub, please contact us. Shipments addressed to locations other than a FedEx Hub or outside of acceptable temperature ranges will void any Live Arrival or Health Guarantee.
Please note: FedEx Print and Ship Centers do not qualify as a Hub, and shipments of live animals to these locations are a violation of FedEx's terms of service.
Refund and Deposit Policy:
All sales are final.
Deposits and shipping fees are non-refundable.
Live Arrival & Health Guarantee:
We offer a Live Arrival Guarantee for all shipments, provided that the shipping conditions outlined above are adhered to.
In the event of a Dead on Arrival (DOA) incident, you must report it within 1 hour of receiving the shipment. Failure to notify us within this time frame will void the Live Arrival Guarantee and any replacement or refund.
If a DOA occurs, the animal will be replaced with the same species. If no replacement is available, a refund will be issued for the cost of the animal.
All sales are final.
Deposits and shipping fees are non-refundable.
*TERMS AND CONDITIONS continued…
All Sales Are Final:
Once a purchase is made, it is considered final. No refunds, exchanges, or cancellations will be accepted.
Age Requirement:
You must be at least 18 years of age to make a purchase.
Shipping Policy:
All shipments are processed through Reptiles2You and couriered by Federal Express (FedEx) Priority Overnight. Shipping costs range from $35 to $65 to the lower 48 states, with additional fees applicable for adult specimens. Shipping will only occur when weather conditions are deemed safe for both the departure and arrival locations. The decision to ship is at our sole discretion, especially during inclement weather or the holiday season.
FedEx Hub Pickup:
All shipments will be sent to your local FedEx Hub, and this is non-negotiable. The recipient must be available to accept the delivery within one hour of arrival at the local Hub. Failure to do so may void the purchase guarantee. Please notify us immediately upon pickup to confirm receipt and the condition of the animal.
Guarantee and Health:
All animals are guaranteed to be healthy, properly sexed, and genetically identified unless otherwise stated. Any concerns about an animal must be reported to us within 12 hours of pickup. Notifications received after 24 hours will be addressed at The Barking Gecko's discretion.
We photograph all animals prior to shipment and mark them accordingly. To claim any issue with an animal, proof is required in the form of video, photo, or other verification requested by The Barking Gecko. Failure to provide adequate proof within the required time frame will void any refund or replacement. We are not responsible for delays or mishandling caused by the carrier resulting in DOA (dead on arrival) animals.
Acclimation and Care:
Animals may experience stress during shipping, which can affect their well-being. The Barking Gecko provides specific husbandry and care instructions on our website that should be strictly followed for all baby, hatchling, or new animals, particularly Leachianus, Gargoyle, and Crested geckos. Using improper enclosures or failing to follow the provided care instructions can be fatal for the animal. The Barking Gecko is not responsible for any issues arising from failure to follow the recommended care sheets.
Local Delivery:
For customers located nearby, local delivery by The Barking Gecko is available and highly recommended.
Payment Plans:
In certain cases, payment plans may be offered. Payment plans require a 50% deposit as an initial payment. If the full balance is not paid within the agreed time, the deposit will be forfeited. All sales are final, and deposits are non-refundable.
By purchasing from The Barking Gecko, you agree to these terms and conditions.